About us

Haven House Children’s Hospice cares for seriously ill babies and children (up to the age of 18) by creating a loving and warm environment for them and their families while they go through the toughest of times.

No family should have to face alone the difficulties of looking after a child with a serious illness. Haven House provides round the clock care at our hospice, surrounded in beautiful grounds and woodland, in Woodford Green and through our outreach services in the home and local community. We provide; day care, over-night stays, end of life care, bereavement support, as well as life enriching activities such as sensory play, music therapy and physiotherapy.

We provide care and support where and when our families need us. Hospice care does not mean that a child is near to the end of their life, we are here from the time a devastating diagnosis is made to help our families have choice, quality of life and to make the most of the precious time they have together.

OUR VISION

To deliver the best quality care for extraordinary children and their families when and where they choose.

OUR MISSION

To provide the highest quality palliative and holistic care services to babies, children and young people and their families in our local communities. Working in partnership we will deliver these services when needed and in families’ preferred place of care.

OUR VALUES

In partnership with our staff, trustees and service users we have refreshed our core values and behaviours. This forms the framework for how we deliver our services.

By making a personal commitment to live by these values every day, as an organisation we can ensure our service continues to meet and exceed the expectations of all our service users.

Respectful
Recognising that everyone is an individual and treating others as they would expect to be treated

Safe
Creating a positive learning environment and doing everything to ensure our services and environment are as safe as possible

Compassionate
Showing warmth and empathy in the most difficult of circumstances by creating an environment where our children and families can create lasting memories

Professional
Acting with integrity and honesty, striving for excellence and being accountable for our actions